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Returns Policy

Online Kitchens Uk Returns Policy


As a retail consumer you may cancel your contract with us in writing for any ready made goods you order at any time up to the end of the seventh working day from the date you received the goods. Made-to-measure items are made to order and as such are non-returnable.

Kitchen cabinets are made to your specific requirements and therefore cannot be cancelled once we have accepted your order. It is possible that amendments may be accepted prior to product manufacture being started. Any amendment application must be made and accepted in writing.

To cancel your contract you must notify us in writing prior to returning any goods to us. We will then issue you with a return number, which must be attached to the goods being returned and notify you of the address to which returned goods should be sent. Any goods returned without the relevant return number attached or goods returned to the incorrect address will not be accepted and no refund will be given. All returned goods must be unopened and in their original packaging and be in good saleable condition, they are returned to be returned at your own cost and risk and must be returned within 7 days from the issue of the return number. We would always recommend you take out adequate insurance for the value of the goods. If you cancel the goods prior to delivery, but the goods have already been despatched, you must accept delivery and return the goods to us in the same manner stated above.


Once you have cancelled your order and we have received any relevant returned goods, any payment debited by us from your credit or debit card will be credited to your card as soon as possible and in any event within 30 days of cancellation. All returned goods must be unused, in their original packaging and in the condition they were in when delivered to you.

If you do not pay the costs of return delivery, we shall be entitled to deduct these costs from the amount to be credited to your credit card. The goods remain your responsibility until we have accepted your return delivery.

Cancellations which fall outside your statutory right to cancel are subject to a restocking charge of 15%. Your statutory rights as a consumer in relation to damaged or defective Goods will not be affected by this condition.